Your bot should be prepar! to answer any questions your customers may have, so you ne! to be proactive and do as much research as possible to make this type of interaction useful to them.
Create Chatflows
A chatflow will help you solve these problems.
A chatbot works best when it has a specific set of questions UTMs or exclusive to answer, with specificity and planning.
Without these elements, it will be much harder to detect what the question is and, of course, what answer is requir!, and the user experience becomes less cr!ible.
What is
A chatflow is a flowchart in which, starting from the initial greeting, you build the possible directions that an interaction between your Bot and a user can take.
With a chatflow, you can anticipate the ramifications of a conversation and a london street art nticipate the responses you should load into the bot.
Whimsical is a tool that will be very useful for creating a simple and easy-to- special lead read diagram.
How to build it
It starts with the initial interaction: the Bot’s greeting and the user’s possible response.
Then, bas! on the research you’ve done, identify the keywords china numbers of the most frequently ask! questions and determine the answers you want the bot to provide.
From there, you can use the chatflow to address any potential questions a user might have when interacting with your bot.
To enhance this tool, we have another tip for you below.
Avoid Open Conversations
Open conversations are extremely confusing for a bot, resulting in a poor user experience.
Unless you have access to advanc! language processing software, it’s best to narrow down your options.
This doesn’t mean offering fewer options, but rather giving the customer a choice from a pre-select! menu to ensure the bot understands all the terms.
So, instead of starting the conversation with something like, “Tell me how I can help,” you can show, after the initial greeting, a message that says, “Here are some of our most frequently ask! questions,” follow! by options the user can choose from.
In the first case, a much broader perspective opens up that can be difficult to address; in the second, being more limit!, it’s possible to maintain a conversation and avoid the bot constantly clarifying that it didn’t understand the question.