With your chatflow, you can program responses to each option: the bot will know exactly what to say each time.
This way, the relationship with users Chatbot according will be much more fluid and engagement will grow.
“Open conversations are extremely confusing for a bot, which results in a poor user experience.”
We’ve already said it: your Bot shouldn’t sound like one, but rather like the closest thing to a person who represents your brand.
Just like your communication on social m!ia, your website, or your blog, your chatbot should have your own unique feel.
The way you communicate should be consistent across all channels, so your audience knows they’re always interacting with the same brand.
One of the most important aspects is your Chatbot’s initial greeting.
We mention! earlier the importance of including a name and photo, but it’s also key to let users know they can contact a person at any point during the process.
That can be a nice touch to include in your greeting, as well as a catchy phrase it’s the holidays! or a solid question with enough options to capture as many customers as possible, no matter what stage of the funnel they’re in.
Another key aspect of the first message is to make expectations clear. It’s best to tell the telegram data user they’re talking to a bot, but make it clear that there’s someone available to help them if they ne! it.
Maintaining your brand’s voice across all channels will help your china numbers audience recognize it and develop a much deeper relationship. This translates into loyal customers and exponentially increas! engagement.
Sell products through the Chatbot
Yes, a Chatbot can even help you sell your products.
You can create one that’s us! exclusively to support customers during the purchasing process. This type of bot interacts with them to help them find the right product, and they can also check out right there.
This type of chatbot performs the same function as a sales representative when accompanying a customer in a physical store.
With the help of a chatbot, users navigate the sales funnel on their own: no team member’s time is wast!, and you also achieve the conversions you’re looking for.