The customer/traveler has certainly changed, looking for more security during the purchase phase and often goes to the travel agency in search of information on how to enjoy the holiday and on insurance coverage, even before the characteristics of the destination. For this reason, the travel and technology becomes a necessary tool to expand the sales opportunities of the traditional channel.
A great step forward has been made in terms of communication:
what was analog and on paper, is now conveyed mexico phone number data through digital. Will the travel agency also become an icon of the phygital world? Already 15 years ago it was said that physical travel agencies would disappear. And that has not happened.
Will we have to deal with a virtual agent in the future, perhaps in the metaverse?
However, the travel agent must evolve and I am convinced that it will last a long time. In any case, we will also have to deal with virtual agencies, even in the metaverse, which will offer experiences to be lived with augmented reality . That is, we will have trips sold in both physical and digital versions: the itinerary proposed and tested online will also be proposed in the real world.
Does it correspond to the figure of millennials?
Or vice versa. Phygital is a huge opportunity to be seized, with the appropriate technological tools. One of the agencies of the Welcome Travel Group network Is there an “ideal” profile of the 4.0 tourist? The travel customer, in general, is much more demanding today and expects the agency operator to know everything about him, his travel habits.
What has the greatest impact on the level of loyalty of digital tourists?
He wants to feel more at the center. And it’s adapting to reality technology is the tool that enables better, more precise, punctual and fast consultancy . When he arrives at his destination, the average customer expects continuity of relationship and it is necessary to guarantee it, to build loyalty and avoid the risk of losing him. Customers have realized that the time factor is important and that you can’t waste a whole day on the PC searching online for the ideal travel solution.
Who now wants human contact that is completely complementary
It’s better to go to an agency and get support anhui mobile phone number list from a specialized consultant. And then there is greater caution in purchasing, because there is a greater need to be reassured about the travel parameters. The Covid experience, with canceled flights and closed facilities, has deeply affected the habits of the average tourist, to the digital tool, before booking and once they arrive at their destination.