Artificial intelligence Consumers and AI-powered customer service

Artificial intelligence has been Artificial intelligence the talk of the town in recent years and will surely continue to be so. As technology evolves, we find ourselves with systems that are increasingly more human and capable of interacting with the consumer in a more realistic and human way.

We’re just beginning to outline the potential uses of artificial intelligence in marketing , but it seems that one of the most promising is in customer service. Are consumers ready to solve their problems by talking to a machine? Let’s see what the numbers say and how we can incorporate this tool into our strategy.

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Consumers and AI-power customer service-min

What do consumers think about artificial intelligence?
According to a recent study on artificial intelligence.  Carri out by Capgemini on 10,000 users. From 10 different countries, 73% of them are aware of having interact with this technology in customer service. The list of instantly vs apollo: are they the right fit? AI-bas services includes. The use of chatbots, facial recognition systems to identify. The consumer or conversations with a Siri-type voice assistant.

According to this study

The majority of users (69%) are satisfi with the interactions they have aleart news with artificial intelligence . Despite this, 55% would prefer to have interact with a mix of AI and human interlocutors.